Financial Support Options

Get Help With Your Medical Expenses

CentraCare is committed to easing your financial stress through price transparency and financial support. If you have any questions about financial support options, contact our financial counselors at 320-255-5616.

There are several financial support options available to CentraCare patients, including:

• Medicaid / Medical Assistance.
• Income-based financial assistance.
• No-interest payment plans.

Medicaid and Medical Assistance

Our financial counselors can help determine if you might be eligible for Medicaid or Medical Assistance. If you are interested in learning more, contact 320-255-5616.

Elevate Patient Financial Solutions (Elevate PFS)

CentraCare has partnered with Elevate Patient Financial Solutions (Elevate PFS) to help patients without medical insurance find resources to help pay for medical bills – for example, Medicaid or Medical Assistance. You may be contacted by Elevate PFS to assist you with a financial solution. You can reach Elevate PFS directly at 320-255-5990 or ElevatePFS@centracare.com.

Income-Based Financial Assistance

CentraCare is committed to providing high-quality health care to the community regardless of ability to pay. As part of our commitment to serving the health needs of people who are uninsured or underinsured, CentraCare offers discounts to those whose incomes are less than 250% of the Federal Poverty Guidelines. (All income-based program applicants will also be screened for the Hospital Department Discount Program. See details below.)

Eligibility Information

Please refer to the guidelines below for financial assistance income requirements:

Income Grid for Patients of CentraCare Clinic and CentraCare Hospitals

Apply for Financial Assistance

Application

To apply for financial assistance, patients must submit a complete application (including supporting documents) via MyChart, via email (to financialassistance@centracare.com), in person (at any CentraCare entity) or by mail (to CentraCare, Attn: Patient Financial Services, 1406 6th Ave North, St. Cloud, MN 56303).

Applications for CentraCare Financial Assistance are available here:

• Application - English
• Application - Somali
• Application - Spanish

Covered Entities and Financial Assistance Policy

Click here to view the entities covered under the CentraCare Financial Assistance Policy.

Our Financial Assistance Policy for these entities is summarized here in English, Spanish or Somali.

Download in PDF the full version of our Financial Assistance Policy in English, Spanish or Somali.

Hospital Department Discount Program

All Income-Based Financial Assistance Program applicants will automatically be screened for the Hospital Department Discount Program. This discount only applies to services received in a CentraCare hospital department.

You may be eligible for this discount if you meet the following criteria:

• You do not have insurance or if you have received services in a hospital department that your insurance determines are not covered.
• Your yearly household income is below $125,000 and you are not already covered by our financial assistance program (detailed above).

You can complete the Income Verification form linked below to see if you qualify. Return the completed form and supporting documents to CentraCare via email at financialassistance@centracare.com or via mail to CentraCare, Attn: Patient Financial Services, 1406 6th Avenue North, St. Cloud, MN 56303.

Income Verification forms:

• Income Verification Form (English)
• Income Verification Form (Somali)
• Income Verification Form (Spanish)

No-Interest Payment Plans

CentraCare offers self-service no-interest payment plans to patients, regardless of their income status. Set up a custom payment plan by accessing your account on pay.centracare.com and selecting Start a Payment Plan.

If you are not finding a payment plan that works for you, our account assistants are available to discuss additional payment options. To speak to an account assistant, call 320-255-5622.

Estimates and Pricing

Click here to learn more about estimates and pricing.

Bill Pay

Pay your CentraCare bill securely online. Securely pay bills by credit/debit card, electronic check payment (ACH), Apple Pay or Google Pay, or select a payment plan that works best for you.

You can also pay at your appointment check-in, via the mail or by calling our 24/7 secured and automated pay-by-phone service at 888-291-2164.